This policy explains what personal information Luma Integration collects when you use this website or enquire about our services, what we do with it, and the rights you have over it.
Last updated: 20 August 2026
1. Who we are
Luma Integration (“we”, “us”, “our”) provides electrical installation, architectural lighting and smart home integration services. We are the “data controller” for the personal information described in this policy, which means we decide how and why it is used.
- Company details: [ADD COMPANY NUMBER AND REGISTERED OFFICE IN LUMA SETTINGS]
- Address: Bognor Regis, West Sussex
- Email: hello@lumaintegration.com
If you have any question about this policy or about how we handle your information, please contact us using the details above.
2. What this policy covers
This policy covers the personal information we collect through this website, through enquiries you send us by email, phone or WhatsApp, and in the course of quoting for and carrying out work for you. It does not cover other websites we link to — see section 12.
3. The information we collect
3.1 Information you give us
When you complete the enquiry form on our Contact page, we collect your first and last name, email address, telephone number (if you provide one), the project type you select, and anything you write in the message field. Only your name and email address are required; the rest is optional.
If you contact us by email, phone or WhatsApp instead, we collect whatever you choose to tell us — typically your name, contact details, and information about your property and the work you are considering.
If we go on to quote for or carry out work, we will also hold information needed to deliver it: the site address, access arrangements, technical details of the property and its installations, correspondence with you and with your architect, designer or main contractor, and billing details. We do not ask for, and would prefer you did not send us, sensitive information such as health details unless it is genuinely relevant to the work (for example, an accessibility requirement affecting a lighting or controls design).
3.2 Information collected automatically
When you visit this website, our hosting provider automatically records technical information in server logs — your IP address, browser type, the pages requested and the time of the request. This happens for every website and is necessary to serve pages and to protect the site against attack and abuse.
If, and only if, you agree to analytics cookies, Google Analytics collects information about how you use the site: the pages you view, roughly how long you spend on them, how you arrived, and general details of your device and approximate location (derived from a truncated IP address, at city level or broader). We use this in aggregate. We do not use it to identify you, and we do not use it for advertising.
Full details of every cookie are in our Cookie Policy. You can change your choice at any time: .
4. Why we use your information, and our lawful basis
Data protection law requires us to have a “lawful basis” for each use of your information. Ours are set out below.
| What we do | Why | Lawful basis |
|---|---|---|
| Reply to your enquiry and discuss your project | You have asked us to | Steps taken at your request before entering a contract; and our legitimate interest in responding to people who approach us |
| Prepare a design, specification or quotation | To tell you what the work involves and what it costs | Steps taken at your request before entering a contract |
| Carry out the work, order equipment and coordinate with your other trades and consultants | To deliver what you have engaged us to do | Performance of our contract with you |
| Issue certificates, test results and handover documentation, and keep a copy | Required by electrical safety standards and building regulations | Compliance with a legal obligation; and our legitimate interest in being able to evidence our work |
| Invoice you and keep accounting records | To be paid, and to meet tax and company law requirements | Performance of our contract; and compliance with a legal obligation |
| Honour warranties, answer aftercare questions and handle any dispute | To support the installation after handover | Performance of our contract; and our legitimate interest in defending legal claims |
| Measure how the website is used, using Google Analytics | To understand what is useful and improve the site | Your consent, which you may withdraw at any time |
| Keep the website and our systems secure | To prevent fraud, abuse and attacks | Our legitimate interest in protecting our business and our visitors |
| Show a completed project in our portfolio or marketing | To demonstrate our work | Your consent. We agree this with you in advance, and we do not publish a client’s name or full address without permission |
Where we rely on legitimate interests, we have considered whether that interest is outweighed by your rights, and we have concluded it is not. You can ask us to explain that assessment, and you can object — see section 9.
Marketing. We do not sell or rent your details to anyone, and we do not send bulk marketing email. If we ever introduce a newsletter, it will be opt-in and every message will carry an unsubscribe link.
5. Who we share your information with
We share personal information only where it is necessary, and only with organisations that are required to protect it and to use it solely on our instructions.
| Who | Why |
|---|---|
| Our website hosting provider | Hosts this site and processes the enquiry form; retains server logs |
| Our email provider | Delivers and stores the enquiry emails and our correspondence with you |
| Google (Google Analytics) | Provides website analytics — only if you accept analytics cookies |
| Your architect, interior designer, main contractor or project manager | To coordinate the installation, where you have engaged them alongside us |
| Suppliers, manufacturers and specialist subcontractors | To order, commission or support equipment for your project |
| Our accountant, insurers and, where necessary, our legal advisers | To run our business, meet our obligations and handle claims |
| Certification and regulatory bodies | Where notification of electrical work is required |
We will also disclose information if we are legally required to do so — for example in response to a court order or a lawful request from a public authority.
6. Where your information is held
We and our suppliers store information on servers in the UK and the European Economic Area wherever possible. Some providers — Google Analytics in particular — may process information in the United States or elsewhere outside the UK.
Where information does leave the UK, it is protected by a legal transfer mechanism recognised under UK law: usually the UK International Data Transfer Addendum to the European Commission’s Standard Contractual Clauses, or the provider’s certification under the UK Extension to the EU–US Data Privacy Framework. You can ask us for details of the safeguards in place for any particular transfer.
7. How long we keep it
| Information | Kept for |
|---|---|
| Enquiries that do not become a project | Up to 24 months from your last contact with us, then deleted |
| Project records, correspondence and designs | 6 years after completion, so we can support the installation and defend any claim within the limitation period |
| Electrical certificates, test results and handover documentation | At least 6 years, and generally for the working life of the installation |
| Invoices and accounting records | 6 years after the end of the relevant financial year, as required by HMRC |
| Website server logs | A short rolling period set by our host, typically no more than 30 days |
| Google Analytics data | 14 months from collection, after which Google deletes it automatically |
| Your cookie choice | 6 months, after which we ask you again |
When a retention period ends we delete the information or anonymise it so it can no longer be linked to you.
8. Keeping your information secure
This website is served over an encrypted HTTPS connection. Access to our email, files and project records is restricted to the people who need it, and protected by strong passwords and multi-factor authentication where the provider supports it. Our suppliers are chosen partly on the strength of their own security.
No system is completely secure, but if a breach occurs that is likely to put your rights at risk, we will tell you and report it to the Information Commissioner’s Office as the law requires.
9. Your rights
Under UK data protection law you have the right to:
- Be informed about how we use your information — which is what this policy is for.
- Access a copy of the personal information we hold about you.
- Rectification — have inaccurate information corrected, or incomplete information completed.
- Erasure — ask us to delete your information, where we have no continuing reason to keep it. We may have to retain certificates and accounting records to meet legal obligations.
- Restrict processing — ask us to pause using your information while a concern is resolved.
- Object to processing we carry out on the basis of legitimate interests, including any direct marketing.
- Data portability — receive information you gave us in a common machine-readable format.
- Withdraw consent at any time, where we rely on it. Withdrawing consent does not affect anything done beforehand. For analytics cookies you can do this yourself, here: .
To exercise any of these rights, contact us at hello@lumaintegration.com. We will respond within one month. There is no charge, though we may ask you to confirm your identity first so that we do not disclose your information to somebody else.
10. Automated decision-making
We do not make any decision about you by automated means, and we do not carry out profiling.
11. Children
Our services are aimed at property owners and construction professionals, and this website is not directed at children. We do not knowingly collect information about anyone under 13. If you believe a child has given us their details, please contact us and we will delete them.
12. Other websites
This site links to other websites — for example our social media profiles and, occasionally, manufacturers we work with. We are not responsible for how those sites handle your information, and this policy does not apply to them. Please read their own privacy policies.
13. Changes to this policy
We may update this policy from time to time to reflect changes to our services, our suppliers, or the law. The date at the top shows when it was last changed. If a change materially affects how we use your information, we will make that clear on the website and, where it is appropriate, ask for your consent again.
14. How to complain
If you are unhappy with how we have handled your information, please tell us first at hello@lumaintegration.com so we have the chance to put it right.
You also have the right to complain to the UK’s data protection regulator:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
ico.org.uk/make-a-complaint